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채용제목 [Recruitment] IT Customer Support Engineer (MNC) 채용기간 충원시까지
지원분야  응용SW/웹개발(프로그래머)    
상세요강 About the Job
Company Profile:
Global technology and services company specializing in the healthcare field


Job Position
Customer Support Engineer / CS Team
Level: 대리-과장급
Exp.: 3-7 yrs of CS experience

Job Description:
The ideal candidate should be energetic, customer-focused and possess CRM support
experienced. You will provide customer service to existing customers and potential users of
our client's suite of products (CRM solutions).

1.Pharmaceutical CRM solution support. (Solution Development & Configuration)
: Solution Development: asp, ASP.NET, DB programming (SQL SERVER, ORACLE)
is quite recommended.

2. Solution implementation support and maintenance support.
3. Project support (Customer Requirement Analysis, Training)
4. Customer management (Q/A, Communication channel management, User Requirements’
Review)
5. Communication (with customer as well as company’s regions such as Singapore, India
and France)
6. Periodical reports to customer (Service Summary, Weekly, Monthly)
7. Support for Account Management (Contract, Relationship with Customers, Proposal, RFP
analysis, Business Analysis)

Critical Requirement
1. A basic degree in Computer Science or Computer Engineering or equivalent from
recognized Universities with 3-7 years of working experience.
2. Programming experience (Design, DB programming) is strongly recommend

3. Pharma. experience is plus but not necessary
4. A strong commitment to customer satisfaction is required
5. Communication in English
6. Good CS (Customer Support, Customer Service) mind.
7. Good documentation skills. (MS office)

How to Apply
- Full CV (English Version) to lauren@peoplecare.co.kr
- Recruiter: LAUREN Exe.Director
- Mob. 010.5238.5819
경력 1년 이상 ~ 3년 이하
[채용담당자]
담당컨설턴트 : Lauren
전화번호 : 010.5238.5819
E-Mail : lauren@peoplecare.co.kr
(* 궁금한 사항이 있으시면 언제든지 전화나 mail로 문의하세요)
 
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