About the Job Position:
IT Support Engineer with 3-7 years
Job Description:
We are currenlty looking for energetic individuals to join IT customer support team.
The ideal candidate should be energetic, customer-focused and possess CRM support
experienced. You will provide customer service to existing customers and potential users of
our client suite of products (CRM solutions).
1. Pharmaceutical CRM solution support.
2. Solution implementation support and maintenance support.
3. Project support (Customer Requirement Analysis, Training)
4. Customer management (Q/A, Communication channel management, User
Requirements’ Review)
5. Communication (with customer as well as regions such as Singapore, India and
France)
6. Periodical reports to customer (Service Summary, Weekly, Monthly)
7. Support for Account Management (Contract, Relationship with Customers, Proposal,
RFP analysis, Business Analysis)
Requirement
1. A basic degree in Computer Science or Computer Engineering or equivalent
from recognized Universities with 3-7 years of working experience.
2. Pharmaceutical company experience is plus but not necessary
3. A strong commitment to customer satisfaction is required
4. Communication in English (Basic speaking, writing, listening is required)
5. Good CS (Customer Support, Customer Service) mind.
6. Good documentation skills. (MS office)
7. Born after 1978
How to Apply
- 영문 CV (사진첨부/현재,희망연봉/이직고려배경)
- Email: lauren@peoplecare.co.kr
- Recruiter: LAUREN Exe.Director
-Mob. 010.5238.5819
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